Frequently Asked Questions for Pick Your Own
Are we able to change our ticket? Making changes to ‘PYO’ bookings after purchase is easy to do through the account made during the booking process.
Tickets are non-refundable however they are transferrable, so if you are no longer able to attend the time/day that has been booked for it can be changed to a different day and time that is better suited. Pre-purchased tickets are the only way to guarantee entry into the picking fields as walk-ins depend on fruit availability.
To make these changes, log into the account created upon booking however if an account wasn’t created the office team at Craigies can provide assistance, just email email@example.com.
When will PYO start this year?
Our Pick Your Own season usually begins around mid-June when the first of our strawberries ripen. You can view our Pick Your Own calendar here to find out what’s available when!
Keep an eye on our social channels for the latest updates, and be sure to sign up to our newsletter at the bottom of the page to be the first in the know!
Is PYO buggy and wheelchair accessible?
All of our strawberries are set upon table tops with the ripe fruit hanging below the grow bags at around 1m from the ground. The middle row in the tunnels can take a compact tractor so are fine for sturdy buggies.
Please note that the ground around the farm is made up of rough tracks so may not be suitable for certain types of wheelchair. If you’re in any doubt, please ask a member of the team who can advise on the best routes down to the tunnels.
We also recommend wearing suitable footwear and be mindful of the bumpy ground especially after periods of wet weather.
How does it work?
Simply buy an entry voucher online ahead of your visit to gain entry to the field.
On arrival, show your entry voucher in exchange for a basket and a map and we will guide you to the best field depending on what you would like to pick. All you have to do is pick your own fruit, fill your basket then weigh and pay!
Entry to the field is from a pre-purchased voucher (£5 per Adult and £2.50 per child) which is redeemable against the fruit picked.
We do not offer refunds where the fruit picked comes in under the cost of the voucher. All PYO information can be found here.
What’s available to pick now at Craigies?
Our availability report operates a traffic light system to indicate what’s available to pick at Craigies Farm and at what cost. We will keep this as up to date as possible to help you plan ahead.
Green suggests a great supply of fruit for picking, amber indicates that there may not be enough fruit to make up your minimum spend (we don’t offer refunds in these cases), while red would indicate that you will be unlikely to pick any fruit today.
What’s in season for fruit picking?
Our seasonal calendar will give you an idea of what’s in season and when.